Ed Lamont's Blog Archives - Next Action Associates
The Gift of Presence

The Gift of Presence

I had a lovely exchange with a taxi driver the other day. That might not seem like news enough for a blog, but if rarity drives value, then such a thing in a London cabbie is very valuable indeed. They are a self-selected bunch, and the filters for job success seem to...
Defeated Devices

Defeated Devices

“What do you see?” The question took me a bit by surprise. I was just settling in for lunch with my friend Dan. Pleasantries had been exchanged, and I was scanning the menu when he’d reached his wrist across the table and held it where I couldn’t miss it. “Uhm, your...
Working Standards: an Approach to Transformation

Working Standards: an Approach to Transformation

Imagine for a moment you work in an organisation where people no longer respond to their e-mail. One where it has become ‘normal’ to have to send messages two or three times – then pick up a phone and call people – to get a response on some issue you are working on....