Email Archives - Next Action Associates
Working Standards: an Approach to Transformation

Working Standards: an Approach to Transformation

Imagine for a moment you work in an organisation where people no longer respond to their e-mail. One where it has become ‘normal’ to have to send messages two or three times – then pick up a phone and call people – to get a response on some issue you are working on....
Who is throwing your ball?

Who is throwing your ball?

  I’m a big fan of dogs. Love ’em. I’m not convinced that there is anything of unconditional love in the response of “Man’s Best Friend” (there is the small matter of MBF having identified a light touch for free food…),...

Spearmint on the Brain?

I’m just back from the States, having spent a week visiting family and friends on the west coast. In addition to the challenge of dealing with 8-hour jet lag, now that I’m back in Europe I find myself reflecting on trans-Atlantic cultural differences. This has...

Worth Celebrating

Last week my father had a birthday, and it’s got me thinking about celebrations. We celebrate things that represent progress, like the calendar reaching another milestone; though in my father’s case he says he would prefer not to be reminded of the number of...

The Nitty-Gritty – Clearing Out Your Inbox

One of our biggest fans complained a few weeks back. After years of positive feedback about these blogs, he took the time to let us know that he was not satisfied with one of them as he did not feel it was specific enough about what he should actually do as a result...

How Fast Can You Go?

When I was a kid, I lived on my bicycle. Not literally of course, as that would have made bathing and sleeping impractical, but hardly a day went by when I wasn’t in the saddle at some point. Now there weren’t many hills where I grew up, but the highest one was famous...

Are You Ready for More?

Who decides when things arrive in your email inbox? Most of us think this is a given. Things arrive shortly after the sender clicks ‘send’, right? That implies that the email senders in your life are in control. Your job is simply to be ready to respond....